Paying and Understanding Your ExactCare Bill

• Payment of your statement balance is required within 30 days of receipt of your billing statement.
• You can also make arrangements to make smaller payments over the course of the month to pay your bill in full. 

No. You can make multiple payments per month to pay your full balance.

ACH Bank Withdrawal​
Call 1-877-355-7225 to set up Autopay (preferred) or make one-time payment​

Credit Card ​
Visa, MasterCard, Discover and American Express ​

Check or Money Order​
Mail to ExactCare at PO Box 631411, Cincinnati, OH 45263-1411​

Health Savings Account (HSA) Card*​
An HSA card is a Health Savings Account Debit Card that allows you to purchase healthcare-related goods and services. The cost of each eligible medical purchase is deducted from your HSA account. ​

*If we don’t have a relationship with your HSA plan, let us know. We can try and get it approved so you can use your card. 

• Call us! If you are unable to make a payment, we’d like to talk to you as soon as possible to work something out.
• Balances older than 60 days or failure to make required payments or other arrangements in a timely manner may impact our ability to continue providing you with our services.

Yes. We can save multiple addresses on file for you. Just let us know where you would like to receive your medication deliveries and where you would like for us to mail your billing statement. If you like, we can send it to someone else who handles your finances, such as a family member.

• Yes, you can make automatic payments using your credit or debit card or direct bank withdrawal. Your financial information will be kept securely on file with our accounting team.
• At the close of your billing cycle, or upon a date of your choosing, your preferred method of payment will automatically be charged the amount of your statement balance.
• To set up AutoPay with ExactCare, please call us at: 1-877-355-7225.

After you complete your health and medication review, a member of our pharmacy team will call you to review your copayments. It is important that you answer any calls you receive from ExactCare and return our calls as soon as you can.

Your copayments are set by your insurance plan. 

ExactCare does not charge a delivery fee.

You receive one bill per month for all your medications. Your bill includes:

• Copayments for your prescription and as-needed medications
• Cost of non-prescriptions medications not covered by your insurance 

If you are used to paying for your medications each time you get them from the pharmacy, receiving a monthly bill will be a change for you. Please call us if you think you will have trouble paying for all your medications at once.